Terms of Service

1. Detailed description of goods and/or services

Bespoke Babies is a business in the retail industry that provides childcare related goods and services.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by way of email and/or telephone with an accompanying booking number and the use of courier and/or postal services and associated costs, if applicable.

3. Return and Refunds policy

The provision of goods and services by Bespoke Babies is subject to availability. In cases of unavailability, Bespoke Babies will refund the client in full within 30 days. Cancellation of orders by the client will attract a 3% administration fee.

Returns of goods are allowed within 30 days of purchase as long as the goods are returned in a saleable condition and will attract a 3% administration fee. The costs related to returning the goods will be borne by the client.

4. Customer Privacy policy

Bespoke Babies shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:


5. Export restriction

The offering on this website is available to all South African clients and may be available outside South Africa upon request. Delivery fees for non-South African clients will only be confirmed on direct correspondence with Bespoke Babies.

6. Payment options accepted

Payment may be made via Visa and MasterCard on the website. Alternatively clients may pay via EFT into the Bespoke Babies bank account, the details of which will be provided on request.

7. Card acquiring and security

Card transactions will be acquired for Bespoke Babies via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details

Customer details will be stored by Bespoke Babies separately from card details which are entered by the client on DPO PayGate’s secure site.

For more detail on DPO PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility

Bespoke Babies takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website customer service and support, dispute resolution and delivery of goods.

11. Country of domicile

This website is governed by the laws of South Africa and . Bespoke Babies chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

12. Variation

Bespoke Babies may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information

This website is run by Bespoke Babies (private company) based in South Africa trading as Bespoke Babies (PTY) LTD and with registration number 2018/327354/07 with Simone Incendiaro and Tyrone Incendiaro as Directors.

14. Bespoke Babies contact details

Company Physical Address: 

541 Waterval Crescent South, Woodmead, Sandton, 2191




076 204 1325

Close Menu


Be a Bespoke baby with

R200 off!

Join our weekly newsletter – The Bespoke Babble – and get R200 OFF your first order of R1000 or more! Check your email for the discount code after signing up.