Terms of Online Service
1. Detailed description of goods and/or services
Bespoke Babies is a business in the retail industry that provides childcare related goods and services.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by way of email and/or telephone with an accompanying booking number and the use of courier and/or postal services and associated costs, if applicable.
3. Return and Refunds policy
The provision of goods and services by Bespoke Babies is subject to availability. In cases of unavailability, Bespoke Babies will refund the client in full within 30 days. Cancellation of orders by the client will attract a 3% administration fee.
Returns of goods are allowed within 30 days of purchase as long as the goods are returned in a saleable condition and will attract a 3% administration fee. The costs related to returning the goods will be borne by the client.
Bespoke Babies shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
5. Export restriction
The offering on this website is available to all South African clients and may be available outside South Africa upon request. Delivery fees for non-South African clients will only be confirmed on direct correspondence with Bespoke Babies.
6. Payment options accepted
Payment may be made via Visa and MasterCard on the website. Alternatively clients may pay via EFT into the Bespoke Babies bank account, the details of which will be provided on request.
7. Card acquiring and security
Card transactions will be acquired for Bespoke Babies via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by Bespoke Babies separately from card details which are entered by the client on DPO PayGate’s secure site.
For more detail on DPO PayGate refer to www.paygate.co.za.
9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Bespoke Babies takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website customer service and support, dispute resolution and delivery of goods.
11. Country of domicile
This website is governed by the laws of South Africa and . Bespoke Babies chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Bespoke Babies may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Company information
This website is run by Bespoke Babies (private company) based in South Africa trading as Bespoke Babies (PTY) LTD and with registration number 2018/327354/07 with Simone Incendiaro and Tyrone Incendiaro as Directors.
14. Bespoke Babies contact details
Company Physical Address:
541 Waterval Crescent South, Woodmead, Sandton, 2191
076 204 1325